• Cisco Unity Connections – Office 365

    We have been using Cisco Unity Connections for a long time and have had it integrated with Office 365 for voicemail notifications. We got reports that when someone was left a voicemail, their phone would reflect that there was a voicemail, but no notification was getting to the users Office 365 Inbox. After a little…

  • Cisco WLC 9800 – Guest SSL Certificate

    We have a Cisco WLC 9800 that we use for our guest wireless LAN. We have to use a SSL certificate on this wlan so when people connect they can trust the connection. We have used this for years and have never had problems updating the SSL certificate until this year. We reached out to…

  • Cisco 4431 – Debug Voice Commands

    Here are some commands to debug voice calls on Cisco 4431 routers. show logging clear logging debug voip ccapi inout debug isdn q931 !! place test call undebug all show logging Check for active phone calls going through a voice gateway. show isdn status show voice call status

  • Cisco Switches – Change default syslog port

    So at work we have been setting up Nagios XI, Nagios Network Analyzer, and Nagios Log Server.  One of the tasks was to get all of the switches to send their syslog messages to the Nagios Log Server.  However, it was set to allow syslog messages to come in on TCP/UDP port 5544 instead of…

  • iPad – Problem switching SSIDs

    At work have two Cisco 5508 Wireless LAN Controllers and a number of Cisco AP’s. We have our wireless network split up into 3 different WLANS with different SSID’s. If you use a Windows computer you can connect to any of those 3 SSID’s without a problem and switch between them as needed. However, when…

  • ASA – Flash Upgrade

    So we have to Cisco ASA 5520’s that we needed upgrade to 512MB of Flash. From looking online it looked like this was simple enough, but I did run into one small problem during the process. Apparently, when we got the new Flash in it wasn’t formatted correctly. When I copied the files to the…

  • Cisco ASDM Launcher

    When you install Cisco ASDM Launcher on a Windows 7 x64 computer you may run into a problem with the program shortcut. When you do the initial install you are prompted with the login box, but once you close that and try to use the shortcut you may have problems. Here is how to fix…

  • Cisco Unity 7 – Can’t import AD user

    We had an issue where a new Active Directory user couldn’t be imported into Cisco Unity to get voicemail. I did a search and found a post that talked about a similar issue with an older version of Unity, but I thought I would give it a try. It said to look at the properties…

  • Cisco VPN – Error 442

    Had a user that was trying to connect to VPN using a new home computer. They installed the Cisco IPSEC VPN Client and would receive following error when they tried to connect: I’ve had issues with the IPSEC client in the past and had the user try the Cisco AnyConnect Client. That also failed with…

  • Upgrade Active/Failover ASA Pair

    At work we have two ASA 5520’s that are configured as an active/failover pair. Here are the steps that we use to upgrade them. Download the ASA software image and the ASDM image from Cisco TFTP both files to both of the ASA’s Console directly to the Primary ASA and type the following commands: Config…