We have been using Cisco Unity Connections for a long time and have had it integrated with Office 365 for voicemail notifications. We got reports that when someone was left a voicemail, their phone would reflect that there was a voicemail, but no notification was getting to the users Office 365 Inbox. After a little…

Here are some commands to debug voice calls on Cisco 4431 routers. show logging clear logging debug voip ccapi inout debug isdn q931 !! place test call undebug all show logging Check for active phone calls going through a voice gateway. show isdn status show voice call status

We had an issue where a new Active Directory user couldn’t be imported into Cisco Unity to get voicemail. I did a search and found a post that talked about a similar issue with an older version of Unity, but I thought I would give it a try. It said to look at the properties…